Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...
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Mary Shores
- May 17, 2022
- 3 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- Apr 19, 2022
- 4 min
3 Ways CEOs Can Connect With Their Teams
Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.
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Mary Shores
- Mar 22, 2022
- 4 min
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
- Feb 15, 2022
- 3 min
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
- Jan 25, 2022
- 3 min
Three Steps To Find The Best Opportunities For Your Business
If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.
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Mary Shores
- Dec 14, 2021
- 4 min
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
- Nov 30, 2021
- 3 min
The Number One Business Lesson Every Entrepreneur Needs To Know
Let me tell you this secret lesson: growth is essential. It’s everything in business.
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Mary Shores
- Oct 26, 2021
- 4 min
Send This List to Your Sales Team to Attract More Clients
If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.
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Dan Byrd
- Oct 12, 2021
- 2 min
What Should Industry Leaders Pay Attention to Over the Next Few Years?
What can we expect next? What do we need to be proactively ready for?
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Mary Shores
- Oct 5, 2021
- 6 min
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
- Aug 10, 2021
- 4 min
3 Simple Tips To Elevate Your Leadership
I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.
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Mary Shores
- Jul 20, 2021
- 5 min
3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal
Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.
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Mary Shores
- Jul 13, 2021
- 4 min
Five Steps Entrepreneurs Can Take To Break Through A Breakdown
If you’re feeling less energetic in your professional life, you’re not alone.
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Mary Shores
- Jun 8, 2021
- 5 min
Increase Morale at Your Agency with These 2 Easy Methods
Have you ever wondered how your collection agency would benefit from a dose or two of positivity?
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Mary Shores
- May 11, 2021
- 5 min
Your Guide to Hiring in the Debt Collection Industry
It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.
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Mary Shores
- Apr 20, 2021
- 4 min
How Business Leaders Can Overcome Negative Self-Talk
I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.
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Mary Shores
- Apr 13, 2021
- 4 min
3 Foolproof Ways to Turn Your Collectors into Idea Machines
How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?
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Mary Shores
- Apr 6, 2021
- 5 min
Can We Teach Collectors Empathy?
“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.
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Mary Shores
- Mar 23, 2021
- 4 min
Become the Next Impact Brand in 4 Easy Steps
Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the
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