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Mary Shores
May 17, 20223 min read
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
Dec 28, 20213 min read
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
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Mary Shores
Nov 23, 20213 min read
This Formula Will Empower You To Navigate Consumer Hardships
Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?
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Mary Shores
Nov 16, 20213 min read
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
Oct 5, 20216 min read
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
Sep 21, 20214 min read
3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.
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Mary Shores
Jun 22, 20217 min read
4 Pillars of the Compassionate Framework for Healthcare Collections
People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.
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Mary Shores
May 25, 20214 min read
Empathetic Collections for Beginners: Part 1
Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.
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