If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Reflect, rebuild, and renew as you enter 2022.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

How do we change our communication patterns to embrace this need for humanity-plus business?

Every interaction that a consumer has with your company will either create connection or drive disconnection.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.