Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Mary Shores unlocked a years-long dream of standing on the TEDx red dot. This is how she achieved it.

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

With a new year comes new opportunities to refocus.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

The way I see it, reduced call times require 3 simple ingredients.

What can we expect next? What do we need to be proactively ready for?

How do we change our communication patterns to embrace this need for humanity-plus business?

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”

We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

I’ve had to address all of these issues during my 22 years as an agency owner.