Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...
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Mary Shores
- Jun 21, 2022
- 4 min
How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...
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Mary Shores
- May 31, 2022
- 3 min
5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry
Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...
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Mary Shores
- May 24, 2022
- 5 min
Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
- May 17, 2022
- 3 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- Feb 22, 2022
- 4 min
3 Tips To Achieve What You Want In Life: My Journey To The TEDx Stage
Mary Shores unlocked a years-long dream of standing on the TEDx red dot. This is how she achieved it.
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Mary Shores
- Jan 4, 2022
- 3 min
The Secret Formula to Reduce Consumer Complaints
Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.
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Mary Shores
- Dec 14, 2021
- 4 min
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
- Nov 30, 2021
- 3 min
The Number One Business Lesson Every Entrepreneur Needs To Know
Let me tell you this secret lesson: growth is essential. It’s everything in business.
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Mary Shores
- Oct 19, 2021
- 4 min
The 3 Ingredients You Need to Reduce Call Times
The way I see it, reduced call times require 3 simple ingredients.
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Dan Byrd
- Oct 12, 2021
- 2 min
What Should Industry Leaders Pay Attention to Over the Next Few Years?
What can we expect next? What do we need to be proactively ready for?
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Mary Shores
- Oct 5, 2021
- 6 min
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
- Aug 10, 2021
- 4 min
3 Simple Tips To Elevate Your Leadership
I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.
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Mary Shores
- Jun 8, 2021
- 5 min
Increase Morale at Your Agency with These 2 Easy Methods
Have you ever wondered how your collection agency would benefit from a dose or two of positivity?
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Mary Shores
- May 11, 2021
- 5 min
Your Guide to Hiring in the Debt Collection Industry
It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.
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Mary Shores
- Apr 27, 2021
- 3 min
The Consumer Keeps Saying 'No'...Now What?
“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”
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Mary Shores
- Mar 30, 2021
- 4 min
3 Easy Steps to Handle Those Long-Winded Collection Calls
We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...
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Mary Shores
- Mar 23, 2021
- 4 min
Become the Next Impact Brand in 4 Easy Steps
Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the
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Mary Shores
- Mar 9, 2021
- 6 min
Use This List To Hire Your Next Rockstar Collector
What if we started to market our open positions using the numerous benefits attached to being a debt collector.
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Mary Shores
- Mar 2, 2021
- 6 min
Are Your Collectors Making These 5 Mistakes?
I’ve had to address all of these issues during my 22 years as an agency owner.
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