5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry
Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...
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Mary Shores
May 17, 20223 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
Apr 19, 20224 min
3 Ways CEOs Can Connect With Their Teams
Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.
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Mary Shores
Mar 22, 20224 min
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
Feb 15, 20223 min
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
Jan 25, 20223 min
Three Steps To Find The Best Opportunities For Your Business
If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.
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Mary Shores
Dec 14, 20214 min
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
Nov 30, 20213 min
The Number One Business Lesson Every Entrepreneur Needs To Know
Let me tell you this secret lesson: growth is essential. It’s everything in business.
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Mary Shores
Oct 26, 20214 min
Send This List to Your Sales Team to Attract More Clients
If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.
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Mary Shores
Sep 28, 20215 min
ARM Professionals: Here’s How to Manage Remote Work
I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.
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Mary Shores
Sep 7, 20214 min
Decrease Your Burnout With Three Simple Tips
When it comes to running a business, many stressors can cross our paths and affect our nervous systems.
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Mary Shores
Aug 10, 20214 min
3 Simple Tips To Elevate Your Leadership
I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.
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Mary Shores
Jul 20, 20215 min
3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal
Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.
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Mary Shores
Jul 13, 20214 min
Five Steps Entrepreneurs Can Take To Break Through A Breakdown
If you’re feeling less energetic in your professional life, you’re not alone.
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Mary Shores
Jun 8, 20215 min
Increase Morale at Your Agency with These 2 Easy Methods
Have you ever wondered how your collection agency would benefit from a dose or two of positivity?
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Mary Shores
May 11, 20215 min
Your Guide to Hiring in the Debt Collection Industry
It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.
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Mary Shores
May 4, 20214 min
Common Mistakes Collectors Make (And How to Fix Them!)
If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
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Mary Shores
Apr 20, 20214 min
How Business Leaders Can Overcome Negative Self-Talk
I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.
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Mary Shores
Apr 13, 20214 min
3 Foolproof Ways to Turn Your Collectors into Idea Machines
How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?
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Mary Shores
Apr 6, 20215 min
Can We Teach Collectors Empathy?
“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.
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