Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?
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Mary Shores
May 17, 20223 min read
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
Apr 12, 20223 min read
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
Mar 29, 20225 min read
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
Mar 15, 20224 min read
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 1, 20224 min read
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.
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Mary Shores
Feb 22, 20224 min read
3 Tips To Achieve What You Want In Life: My Journey To The TEDx Stage
Mary Shores unlocked a years-long dream of standing on the TEDx red dot. This is how she achieved it.
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Mary Shores
Feb 15, 20223 min read
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
Feb 8, 20225 min read
Debt Collection Got You Feeling Stressed? Read This!
Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?
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Mary Shores
Feb 1, 20224 min read
5 Quick Tips for Expert Collection Negotiations
If you’re uncomfortable negotiating, you’re not alone.
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Mary Shores
Dec 28, 20213 min read
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
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Mary Shores
Dec 21, 20214 min read
The Collection Call GPS
Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?
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Mary Shores
Dec 7, 20215 min read
Top Three Tips to Increase Past Due Collections
Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.
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Mary Shores
Nov 23, 20213 min read
This Formula Will Empower You To Navigate Consumer Hardships
Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?
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Mary Shores
Nov 16, 20213 min read
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
Nov 9, 20215 min read
Make Your Next Training Initiative “Sticky” With These Retention Techniques
You can make your training digestible and “sticky” with a few key tactics without rushing the process.
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Mary Shores
Oct 19, 20214 min read
The 3 Ingredients You Need to Reduce Call Times
The way I see it, reduced call times require 3 simple ingredients.
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Mary Shores
Oct 5, 20216 min read
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
Sep 21, 20214 min read
3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.
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Mary Shores
Aug 24, 20216 min read
How to Collect Dollars and Connections from Consumers
I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.
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