Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

Have you noticed your team of debt collectors are afraid or anxious when asking for money? Have you noticed your team members are unhappy...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

What if I told you that I’m relatively stress-free at work?

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

If you’re uncomfortable negotiating, you’re not alone.

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Reflect, rebuild, and renew as you enter 2022.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

With a new year comes new opportunities to refocus.

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

The way I see it, reduced call times require 3 simple ingredients.

Every interaction that a consumer has with your company will either create connection or drive disconnection.

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.