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Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

Mary Shores
Jun 28, 20222 min read
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Here’s Why Debt Collectors Struggle
Have you noticed your team of debt collectors are afraid or anxious when asking for money? Have you noticed your team members are unhappy...

Mary Shores
Jun 14, 20224 min read
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Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

Mary Shores
May 24, 20225 min read
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Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?

Mary Shores
May 17, 20224 min read
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My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Mary Shores
May 17, 20223 min read
65 views
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You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.

Mary Shores
Feb 15, 20223 min read
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Debt Collection Got You Feeling Stressed? Read This!
Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

Mary Shores
Feb 8, 20225 min read
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5 Quick Tips for Expert Collection Negotiations
If you’re uncomfortable negotiating, you’re not alone.

Mary Shores
Feb 1, 20224 min read
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The Secret Formula to Reduce Consumer Complaints
Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Mary Shores
Jan 4, 20223 min read
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Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.

Mary Shores
Dec 28, 20213 min read
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The Collection Call GPS
Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

Mary Shores
Dec 21, 20214 min read
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This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.

Mary Shores
Dec 14, 20214 min read
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Top Three Tips to Increase Past Due Collections
Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Mary Shores
Dec 7, 20215 min read
75 views
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This Formula Will Empower You To Navigate Consumer Hardships
Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Mary Shores
Nov 23, 20213 min read
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3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!

Mary Shores
Nov 16, 20213 min read
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Send This List to Your Sales Team to Attract More Clients
If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

Mary Shores
Oct 26, 20214 min read
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The 3 Ingredients You Need to Reduce Call Times
The way I see it, reduced call times require 3 simple ingredients.

Mary Shores
Oct 19, 20214 min read
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3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.

Mary Shores
Sep 21, 20214 min read
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Are You Cleansing or Clogging Your Collections?
In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

Mary Shores
Aug 17, 20214 min read
70 views
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3 Keys to Turn Around a Collection Call Instantly
How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Mary Shores
Aug 3, 20215 min read
118 views
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