U.S. Marine Sgt. Jack Shaffer Remembered for His Excellence
by Carolyn Cloyd, Historian “Every gun that is made, every warship launched, every rocket fired signifies, in the final sense, a theft...
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Mary Shores
- Jul 4, 2022
- 6 min
70 Years Later - Remains of Sailor Identified
Courtesy of Carolyn Cloyd, Historian On December 7, 1941, the Imperial Japanese Navy launched a surprise attack on the United States...
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Mary Shores
- Jun 28, 2022
- 2 min
Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...
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Mary Shores
- Jun 21, 2022
- 4 min
How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...
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Mary Shores
- Jun 14, 2022
- 4 min
Here’s Why Debt Collectors Struggle
Have you noticed your team of debt collectors are afraid or anxious when asking for money? Have you noticed your team members are unhappy...
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Mary Shores
- Jun 7, 2022
- 3 min
3 Fast Ways To Collect Payments and Avoid the No
Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...
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Mary Shores
- May 31, 2022
- 3 min
5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry
Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...
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Mary Shores
- May 24, 2022
- 5 min
Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
- May 17, 2022
- 4 min
Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?
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Mary Shores
- May 17, 2022
- 3 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- May 10, 2022
- 3 min
Flashback Collection Tips To Inspire You This Week: Part 2
Let's take one more trip down memory lane and look at some of my top collection tips.
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Mary Shores
- May 3, 2022
- 3 min
Flashback Collection Tips To Inspire You This Week: Part 1
Let's take it back this week to our top collection tips from the past few years.
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Mary Shores
- Apr 26, 2022
- 3 min
The Recipe For Success In Collections In 2022
This is your recipe for success in collections in 2022.
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Mary Shores
- Apr 19, 2022
- 4 min
3 Ways CEOs Can Connect With Their Teams
Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.
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Mary Shores
- Apr 12, 2022
- 3 min
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
- Apr 5, 2022
- 3 min
How To Create An Effective Collections Training Program: Part 3
In this blog post, we’re going to talk about coaching to supercharge your results.
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Mary Shores
- Mar 29, 2022
- 5 min
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
- Mar 22, 2022
- 4 min
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
- Mar 15, 2022
- 4 min
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
- Mar 8, 2022
- 4 min
How To Create An Effective Collections Training Program: Part 1
This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.
113 views0 comments
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