by Carolyn Cloyd, Historian “Every gun that is made, every warship launched, every rocket fired signifies, in the final sense, a theft...

Courtesy of Carolyn Cloyd, Historian On December 7, 1941, the Imperial Japanese Navy launched a surprise attack on the United States...

Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

Have you noticed your team of debt collectors are afraid or anxious when asking for money? Have you noticed your team members are unhappy...

Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

What if I told you that I’m relatively stress-free at work?

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Let's take one more trip down memory lane and look at some of my top collection tips.

Let's take it back this week to our top collection tips from the past few years.

This is your recipe for success in collections in 2022.

Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.

This week, I'm sharing my top 3 productivity tips with you.

In this blog post, we’re going to talk about coaching to supercharge your results.

A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.