U.S. Marine Sgt. Jack Shaffer Remembered for His Excellence
by Carolyn Cloyd, Historian “Every gun that is made, every warship launched, every rocket fired signifies, in the final sense, a theft...
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Mary Shores
Jul 4, 20226 min
70 Years Later - Remains of Sailor Identified
Courtesy of Carolyn Cloyd, Historian On December 7, 1941, the Imperial Japanese Navy launched a surprise attack on the United States...
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Mary Shores
Jun 28, 20222 min
Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...
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Mary Shores
Jun 21, 20224 min
How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...
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Mary Shores
Jun 14, 20224 min
Here’s Why Debt Collectors Struggle
Have you noticed your team of debt collectors are afraid or anxious when asking for money? Have you noticed your team members are unhappy...
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Mary Shores
Jun 7, 20223 min
3 Fast Ways To Collect Payments and Avoid the No
Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...
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Mary Shores
May 31, 20223 min
5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry
Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...
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Mary Shores
May 24, 20225 min
Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
May 17, 20224 min
Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?
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Mary Shores
May 17, 20223 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
May 10, 20223 min
Flashback Collection Tips To Inspire You This Week: Part 2
Let's take one more trip down memory lane and look at some of my top collection tips.
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Mary Shores
May 3, 20223 min
Flashback Collection Tips To Inspire You This Week: Part 1
Let's take it back this week to our top collection tips from the past few years.
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Mary Shores
Apr 26, 20223 min
The Recipe For Success In Collections In 2022
This is your recipe for success in collections in 2022.
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Mary Shores
Apr 19, 20224 min
3 Ways CEOs Can Connect With Their Teams
Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.
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Mary Shores
Apr 12, 20223 min
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
Apr 5, 20223 min
How To Create An Effective Collections Training Program: Part 3
In this blog post, we’re going to talk about coaching to supercharge your results.
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Mary Shores
Mar 29, 20225 min
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
Mar 22, 20224 min
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
Mar 15, 20224 min
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 8, 20224 min
How To Create An Effective Collections Training Program: Part 1
This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.
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