My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- Dec 28, 2021
- 3 min
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
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Mary Shores
- Nov 16, 2021
- 3 min
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
- Nov 2, 2021
- 4 min
Create A Menu For Your Business, Even If You Don’t Run A Restaurant
How can you decide what your business will offer to potential customers and clients?
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Mary Shores
- May 18, 2021
- 4 min
How Consistency Can Make or Break Your Customer Service
Consistent communication isn’t just nice-to-have; it’s a must-have in customer service.
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Mary Shores
- May 4, 2021
- 4 min
Common Mistakes Collectors Make (And How to Fix Them!)
If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
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Mary Shores
- Mar 30, 2021
- 4 min
3 Easy Steps to Handle Those Long-Winded Collection Calls
We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...
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Mary Shores
- Feb 23, 2021
- 4 min
Online Learning: The Future of Education
When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.
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Mary Shores
- Dec 1, 2020
- 4 min
Use the 3 C's to Enhance Your Customer Communications Today
To get you started on your journey toward stronger customer communications today, consider these 3 C’s.
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Mary Shores
- Nov 3, 2020
- 4 min
3 Ways to Exceed Customer Expectations During the Pandemic
Your doors may be locked. Your business may be operating in ways you never thought it would operate.
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Mary Shores
- Oct 27, 2020
- 4 min
What to Say When a Consumer Says an Account Isn't Their Priority
When I provide collector training, a common consumer objection collectors bring up is when a consumer says his account is not a priority.
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Mary Shores
- Sep 22, 2020
- 4 min
3 Modes for Persuasion in Collections
Every consumer’s decision to pay ultimately comes down to one key component. Every client’s decision to hire your agency, every vendor...
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Mary Shores
- Sep 8, 2020
- 4 min
The Art of Listening: 3 Ways to Become a Better Listener
Any effective communicator must first and foremost be a good listener. It’s not an easy feat.
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Mary Shores
- Aug 25, 2020
- 4 min
5 Traits to Boost Your Collectors' Emotional Intelligence
Collectors have a major hurdle to overcome right away on collection calls.
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bporter238
- Aug 18, 2020
- 5 min
What Do I Say When...
It’s a terrible feeling being on the phone with a consumer and not knowing what to say or when or how to say it.
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Mary Shores
- Aug 11, 2020
- 5 min
5 Quick Tips to Instantly Improve Your Communication
There is an art to communicating. It’s never as simple as one person speaks, and another follows.
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Mary Shores
- Aug 4, 2020
- 4 min
The Power Is in the Practice: Tips to Motivate Your Collection Floor
You can provide all the training in the world. It means nothing if your collectors struggle to apply what they’ve learned.
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Mary Shores
- Jul 28, 2020
- 4 min
This Ruins Most Collection Calls
Old school collector mentality is costing you revenue.
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bporter238
- Jul 21, 2020
- 4 min
The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue
Empathy can be as simple as sensing how consumers are feeling about their accounts.
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bporter238
- Jul 7, 2020
- 4 min
The Biggest Secret in Collections
COVID has accelerated the need for change in the collection industry.
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