Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

This is your recipe for success in collections in 2022.

This week, I'm sharing my top 3 productivity tips with you.

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

With a new year comes new opportunities to refocus.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

How can you decide what your business will offer to potential customers and clients?

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

What can we expect next? What do we need to be proactively ready for?

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.

When it comes to running a business, many stressors can cross our paths and affect our nervous systems.

When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

If you’re feeling less energetic in your professional life, you’re not alone.

Questions are one of the most powerful tools collectors can keep in their toolkits.