Hiring 101: Best Practices for Finding Top Talent
Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...
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Mary Shores
Jun 21, 20224 min
How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...
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Mary Shores
Apr 26, 20223 min
The Recipe For Success In Collections In 2022
This is your recipe for success in collections in 2022.
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Mary Shores
Apr 12, 20223 min
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
Mar 22, 20224 min
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
Mar 15, 20224 min
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 8, 20224 min
How To Create An Effective Collections Training Program: Part 1
This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.
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Mary Shores
Jan 25, 20223 min
Three Steps To Find The Best Opportunities For Your Business
If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.
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Mary Shores
Dec 14, 20214 min
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
Nov 30, 20213 min
The Number One Business Lesson Every Entrepreneur Needs To Know
Let me tell you this secret lesson: growth is essential. It’s everything in business.
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Mary Shores
Nov 2, 20214 min
Create A Menu For Your Business, Even If You Don’t Run A Restaurant
How can you decide what your business will offer to potential customers and clients?
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Mary Shores
Oct 26, 20214 min
Send This List to Your Sales Team to Attract More Clients
If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.
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Dan Byrd
Oct 12, 20212 min
What Should Industry Leaders Pay Attention to Over the Next Few Years?
What can we expect next? What do we need to be proactively ready for?
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Mary Shores
Sep 28, 20215 min
ARM Professionals: Here’s How to Manage Remote Work
I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.
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Dan Byrd
Sep 14, 20212 min
3 Ways to Establish Continuing Education on Your Collection Floor
Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.
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Mary Shores
Sep 7, 20214 min
Decrease Your Burnout With Three Simple Tips
When it comes to running a business, many stressors can cross our paths and affect our nervous systems.
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Mary Shores
Aug 31, 20214 min
Solve Decreasing Revenue Issues with These Steps
When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.
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Mary Shores
Jul 20, 20215 min
3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal
Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.
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Mary Shores
Jul 13, 20214 min
Five Steps Entrepreneurs Can Take To Break Through A Breakdown
If you’re feeling less energetic in your professional life, you’re not alone.
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Mary Shores
Jul 6, 20216 min
3 Steps to Choose Questions that Convert on Collection Calls
Questions are one of the most powerful tools collectors can keep in their toolkits.
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