If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Reflect, rebuild, and renew as you enter 2022.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

How do we change our communication patterns to embrace this need for humanity-plus business?

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

Every interaction that a consumer has with your company will either create connection or drive disconnection.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Professionals across all industries and in all positions can benefit from communication training.

Understanding each of these zones is key on all collection calls.

We can combine humanity and collections. You can feel good about your job and remain empathetic.