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Mary Shores
May 17, 20223 min read
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
Mar 1, 20224 min read
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.
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Mary Shores
Dec 28, 20213 min read
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
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Mary Shores
Nov 23, 20213 min read
This Formula Will Empower You To Navigate Consumer Hardships
Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?
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Mary Shores
Nov 16, 20213 min read
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
Oct 5, 20216 min read
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
Sep 28, 20215 min read
ARM Professionals: Here’s How to Manage Remote Work
I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.
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Mary Shores
Sep 21, 20214 min read
3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.
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Mary Shores
Aug 24, 20216 min read
How to Collect Dollars and Connections from Consumers
I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.
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Mary Shores
Jun 22, 20217 min read
4 Pillars of the Compassionate Framework for Healthcare Collections
People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.
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Mary Shores
May 25, 20214 min read
Empathetic Collections for Beginners: Part 1
Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.
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Mary Shores
Apr 6, 20215 min read
Can We Teach Collectors Empathy?
“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.
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Mary Shores
Feb 16, 20215 min read
Top 5 Reasons I Created The Collection Advantage
When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.
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Mary Shores
Feb 9, 20215 min read
The Secret Connection Equation
This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.
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Mary Shores
Feb 2, 20215 min read
3 Steps to Invest in the Collector's Voice
I want to show you how to use your voice to make a huge difference in our industry one call at a time.
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Mary Shores
Jan 26, 20214 min read
Communication: An Essential Part of Professional Development
Professionals across all industries and in all positions can benefit from communication training.
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Mary Shores
Jan 19, 20216 min read
The 5 Zones You Need to Know to Succeed in Collections
Understanding each of these zones is key on all collection calls.
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Mary Shores
Jan 12, 20214 min read
Here's How to Bring Humanity Into Collections
We can combine humanity and collections. You can feel good about your job and remain empathetic.
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