Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

This is your recipe for success in collections in 2022.

This week, I'm sharing my top 3 productivity tips with you.

In this blog post, we’re going to talk about coaching to supercharge your results.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

If you’re uncomfortable negotiating, you’re not alone.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

With a new year comes new opportunities to refocus.

Today, you’re getting more FAQ answers to up-level your everyday collections!

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

Every interaction that a consumer has with your company will either create connection or drive disconnection.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...