If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

This week, I'm sharing my top 3 productivity tips with you.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

If you’re uncomfortable negotiating, you’re not alone.

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Questions are one of the most powerful tools collectors can keep in their toolkits.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.

“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.