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Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
Mary Shores
May 24, 20225 min read
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
Mary Shores
May 17, 20223 min read
Debt Collection Got You Feeling Stressed? Read This!
Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?
Mary Shores
Feb 8, 20225 min read
The Secret Formula to Reduce Consumer Complaints
Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.
Mary Shores
Jan 4, 20223 min read
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
Mary Shores
Dec 28, 20213 min read
Top Three Tips to Increase Past Due Collections
Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.
Mary Shores
Dec 7, 20215 min read
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
Mary Shores
Oct 5, 20216 min read
3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.
Mary Shores
Sep 21, 20214 min read
How to Collect Dollars and Connections from Consumers
I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.
Mary Shores
Aug 24, 20216 min read
4 Pillars of the Compassionate Framework for Healthcare Collections
People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.
Mary Shores
Jun 22, 20217 min read
Three Habits Of Highly Effective Communicators
No matter what industry you work in and no matter what your role is, effective communication moves a business forward.
Mary Shores
Jun 15, 20214 min read
Common Mistakes Collectors Make (And How to Fix Them!)
If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
Mary Shores
May 4, 20214 min read
How Business Leaders Can Overcome Negative Self-Talk
I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.
Mary Shores
Apr 20, 20214 min read
The Secret Connection Equation
This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.
Mary Shores
Feb 9, 20215 min read
3 Steps to Invest in the Collector's Voice
I want to show you how to use your voice to make a huge difference in our industry one call at a time.
Mary Shores
Feb 2, 20215 min read
Communication: An Essential Part of Professional Development
Professionals across all industries and in all positions can benefit from communication training.
Mary Shores
Jan 26, 20214 min read
The 5 Zones You Need to Know to Succeed in Collections
Understanding each of these zones is key on all collection calls.
Mary Shores
Jan 19, 20216 min read
Before 2021, Let's Look Back at 2020
How would you like to step into the new year as the best version of you?
Mary Shores
Dec 29, 20205 min read
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