How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...
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Mary Shores
- May 24, 2022
- 5 min
Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
- May 17, 2022
- 4 min
Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?
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Mary Shores
- May 17, 2022
- 3 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- Mar 29, 2022
- 5 min
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
- Jan 25, 2022
- 3 min
Three Steps To Find The Best Opportunities For Your Business
If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.
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Mary Shores
- Dec 28, 2021
- 3 min
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
Reflect, rebuild, and renew as you enter 2022.
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Mary Shores
- Nov 30, 2021
- 3 min
The Number One Business Lesson Every Entrepreneur Needs To Know
Let me tell you this secret lesson: growth is essential. It’s everything in business.
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Mary Shores
- Nov 9, 2021
- 5 min
Make Your Next Training Initiative “Sticky” With These Retention Techniques
You can make your training digestible and “sticky” with a few key tactics without rushing the process.
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Mary Shores
- Oct 5, 2021
- 6 min
The Compassionate Framework for Business Communications
How do we change our communication patterns to embrace this need for humanity-plus business?
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Mary Shores
- Sep 7, 2021
- 4 min
Decrease Your Burnout With Three Simple Tips
When it comes to running a business, many stressors can cross our paths and affect our nervous systems.
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Mary Shores
- Aug 10, 2021
- 4 min
3 Simple Tips To Elevate Your Leadership
I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.
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Mary Shores
- Aug 3, 2021
- 5 min
3 Keys to Turn Around a Collection Call Instantly
How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.
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Mary Shores
- Jul 13, 2021
- 4 min
Five Steps Entrepreneurs Can Take To Break Through A Breakdown
If you’re feeling less energetic in your professional life, you’re not alone.
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Mary Shores
- Jun 29, 2021
- 6 min
Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier
I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.
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Mary Shores
- Jun 15, 2021
- 4 min
Three Habits Of Highly Effective Communicators
No matter what industry you work in and no matter what your role is, effective communication moves a business forward.
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Mary Shores
- Jun 8, 2021
- 5 min
Increase Morale at Your Agency with These 2 Easy Methods
Have you ever wondered how your collection agency would benefit from a dose or two of positivity?
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Mary Shores
- May 18, 2021
- 4 min
How Consistency Can Make or Break Your Customer Service
Consistent communication isn’t just nice-to-have; it’s a must-have in customer service.
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Mary Shores
- Apr 20, 2021
- 4 min
How Business Leaders Can Overcome Negative Self-Talk
I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.
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Mary Shores
- Apr 13, 2021
- 4 min
3 Foolproof Ways to Turn Your Collectors into Idea Machines
How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?
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