Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.