“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”

How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Understanding each of these zones is key on all collection calls.

We can combine humanity and collections. You can feel good about your job and remain empathetic.

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.