How to Rewrite Your Beliefs and Skyrocket Your Value
I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...
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Mary Shores
Jun 7, 20223 min
3 Fast Ways To Collect Payments and Avoid the No
Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...
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Mary Shores
May 31, 20223 min
5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry
Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...
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Mary Shores
May 24, 20225 min
Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
May 17, 20223 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
May 10, 20223 min
Flashback Collection Tips To Inspire You This Week: Part 2
Let's take one more trip down memory lane and look at some of my top collection tips.
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Mary Shores
May 3, 20223 min
Flashback Collection Tips To Inspire You This Week: Part 1
Let's take it back this week to our top collection tips from the past few years.
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Mary Shores
Apr 26, 20223 min
The Recipe For Success In Collections In 2022
This is your recipe for success in collections in 2022.
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Mary Shores
Apr 12, 20223 min
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
Apr 5, 20223 min
How To Create An Effective Collections Training Program: Part 3
In this blog post, we’re going to talk about coaching to supercharge your results.
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Mary Shores
Mar 29, 20225 min
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
Mar 15, 20224 min
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 8, 20224 min
How To Create An Effective Collections Training Program: Part 1
This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.
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Mary Shores
Mar 1, 20224 min
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.
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Mary Shores
Feb 15, 20223 min
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
Feb 8, 20225 min
Debt Collection Got You Feeling Stressed? Read This!
Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?
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Mary Shores
Feb 1, 20224 min
5 Quick Tips for Expert Collection Negotiations
If you’re uncomfortable negotiating, you’re not alone.
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Mary Shores
Jan 4, 20223 min
The Secret Formula to Reduce Consumer Complaints
Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.
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Mary Shores
Dec 21, 20214 min
The Collection Call GPS
Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?
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Mary Shores
Dec 14, 20214 min
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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