I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Let's take one more trip down memory lane and look at some of my top collection tips.

Let's take it back this week to our top collection tips from the past few years.

This is your recipe for success in collections in 2022.

This week, I'm sharing my top 3 productivity tips with you.

In this blog post, we’re going to talk about coaching to supercharge your results.

A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

If you’re uncomfortable negotiating, you’re not alone.

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

With a new year comes new opportunities to refocus.