What if I told you that I’m relatively stress-free at work?

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

If you’re uncomfortable negotiating, you’re not alone.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

With a new year comes new opportunities to refocus.

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Questions are one of the most powerful tools collectors can keep in their toolkits.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.