Communication Tips To Create A Stress-Free Work Environment
What if I told you that I’m relatively stress-free at work?
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Mary Shores
May 17, 20223 min read
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
Mar 22, 20224 min read
Lockdown Lessons: Investing In Safety Beyond COVID-19
Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.
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Mary Shores
Mar 15, 20224 min read
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 1, 20224 min read
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.
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Mary Shores
Feb 15, 20223 min read
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
Feb 1, 20224 min read
5 Quick Tips for Expert Collection Negotiations
If you’re uncomfortable negotiating, you’re not alone.
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Mary Shores
Dec 21, 20214 min read
The Collection Call GPS
Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?
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Mary Shores
Dec 14, 20214 min read
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
Dec 7, 20215 min read
Top Three Tips to Increase Past Due Collections
Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.
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Mary Shores
Nov 23, 20213 min read
This Formula Will Empower You To Navigate Consumer Hardships
Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?
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Mary Shores
Nov 16, 20213 min read
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
Sep 28, 20215 min read
ARM Professionals: Here’s How to Manage Remote Work
I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.
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Mary Shores
Aug 24, 20216 min read
How to Collect Dollars and Connections from Consumers
I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.
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Mary Shores
Aug 17, 20214 min read
Are You Cleansing or Clogging Your Collections?
In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...
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Mary Shores
Aug 3, 20215 min read
3 Keys to Turn Around a Collection Call Instantly
How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.
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Mary Shores
Jul 6, 20216 min read
3 Steps to Choose Questions that Convert on Collection Calls
Questions are one of the most powerful tools collectors can keep in their toolkits.
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Mary Shores
Jun 29, 20216 min read
Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier
I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.
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Mary Shores
Jun 15, 20214 min read
Three Habits Of Highly Effective Communicators
No matter what industry you work in and no matter what your role is, effective communication moves a business forward.
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Mary Shores
May 25, 20214 min read
Empathetic Collections for Beginners: Part 1
Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.
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