Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

This week, I'm sharing my top 3 productivity tips with you.

In this blog post, we’re going to talk about coaching to supercharge your results.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

If you’re uncomfortable negotiating, you’re not alone.

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Today, you’re getting more FAQ answers to up-level your everyday collections!

The way I see it, reduced call times require 3 simple ingredients.

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.