Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Professionals across all industries and in all positions can benefit from communication training.

We can combine humanity and collections. You can feel good about your job and remain empathetic.