Mary Shores May 25, 20214 minEmpathetic Collections for Beginners: Part 1Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.
Mary Shores May 11, 20215 minYour Guide to Hiring in the Debt Collection IndustryIt’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.
Mary Shores Apr 20, 20214 minHow Business Leaders Can Overcome Negative Self-TalkI'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.
Mary Shores Mar 23, 20214 minBecome the Next Impact Brand in 4 Easy StepsFifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the