I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

Reflect, rebuild, and renew as you enter 2022.

With a new year comes new opportunities to refocus.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

How do we change our communication patterns to embrace this need for humanity-plus business?

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

If you’re feeling less energetic in your professional life, you’re not alone.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?