Flashback Collection Tips To Inspire You This Week: Part 2
Let's take one more trip down memory lane and look at some of my top collection tips.
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Mary Shores
May 3, 20223 min read
Flashback Collection Tips To Inspire You This Week: Part 1
Let's take it back this week to our top collection tips from the past few years.
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Mary Shores
Apr 26, 20223 min read
The Recipe For Success In Collections In 2022
This is your recipe for success in collections in 2022.
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Mary Shores
Apr 12, 20223 min read
The Secret To A Productive Collection Floor
This week, I'm sharing my top 3 productivity tips with you.
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Mary Shores
Apr 5, 20223 min read
How To Create An Effective Collections Training Program: Part 3
In this blog post, we’re going to talk about coaching to supercharge your results.
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Mary Shores
Mar 29, 20225 min read
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
Mar 15, 20224 min read
3 Tips To Create Independence On Your Collection Floor
Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?
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Mary Shores
Mar 8, 20224 min read
How To Create An Effective Collections Training Program: Part 1
This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.
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Mary Shores
Mar 1, 20224 min read
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.
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Mary Shores
Feb 15, 20223 min read
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
Calling all team leads, collection managers, and supervisors…
This blog post is designed for you.
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Mary Shores
Feb 8, 20225 min read
Debt Collection Got You Feeling Stressed? Read This!
Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?
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Mary Shores
Feb 1, 20224 min read
5 Quick Tips for Expert Collection Negotiations
If you’re uncomfortable negotiating, you’re not alone.
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Mary Shores
Jan 4, 20223 min read
The Secret Formula to Reduce Consumer Complaints
Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.
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Mary Shores
Dec 21, 20214 min read
The Collection Call GPS
Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?
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Mary Shores
Dec 14, 20214 min read
This Is What Will Make Your Debt Collection Agency Successful in 2022
With a new year comes new opportunities to refocus.
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Mary Shores
Dec 7, 20215 min read
Top Three Tips to Increase Past Due Collections
Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.
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Mary Shores
Nov 16, 20213 min read
3 Answers to FAQs to Up-Level Your Collections
Today, you’re getting more FAQ answers to up-level your everyday collections!
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Mary Shores
Nov 9, 20215 min read
Make Your Next Training Initiative “Sticky” With These Retention Techniques
You can make your training digestible and “sticky” with a few key tactics without rushing the process.
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Mary Shores
Sep 28, 20215 min read
ARM Professionals: Here’s How to Manage Remote Work
I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.
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Mary Shores
Sep 21, 20214 min read
3 Ways to Create a Connected Consumer Experience
Every interaction that a consumer has with your company will either create connection or drive disconnection.
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