The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Mary Shores unlocked a years-long dream of standing on the TEDx red dot. This is how she achieved it.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

If you’re uncomfortable negotiating, you’re not alone.

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

Not long ago, I was talking to a leader in the ARM industry, and they mentioned that training new hires is a challenge mainly because...

In my years of debt collection training, I’ve seen collectors make one mistake made over and over again. It doesn’t matter how...

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Reflect, rebuild, and renew as you enter 2022.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

With a new year comes new opportunities to refocus.

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

How can you decide what your business will offer to potential customers and clients?

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

The way I see it, reduced call times require 3 simple ingredients.