Mary Shores Aug 17, 20214 minAre You Cleansing or Clogging Your Collections? In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...
Mary Shores Aug 3, 20215 min3 Keys to Turn Around a Collection Call InstantlyHow do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.
Mary Shores Jul 6, 20216 min3 Steps to Choose Questions that Convert on Collection CallsQuestions are one of the most powerful tools collectors can keep in their toolkits.
Mary Shores Jun 29, 20216 minCollectors: Here Are the Answers to 5 FAQs to Make Collection Calls EasierI’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.