Four Key Ingredients for Creating Rock Star Debt Collectors
I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...
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Mary Shores
- May 17, 2022
- 3 min
My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections
If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...
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Mary Shores
- Apr 5, 2022
- 3 min
How To Create An Effective Collections Training Program: Part 3
In this blog post, we’re going to talk about coaching to supercharge your results.
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Mary Shores
- Mar 29, 2022
- 5 min
How To Create An Effective Collections Training Program: Part 2
A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.
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Mary Shores
- Nov 9, 2021
- 5 min
Make Your Next Training Initiative “Sticky” With These Retention Techniques
You can make your training digestible and “sticky” with a few key tactics without rushing the process.
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Dan Byrd
- Sep 14, 2021
- 2 min
3 Ways to Establish Continuing Education on Your Collection Floor
Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.
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Mary Shores
- Aug 24, 2021
- 6 min
How to Collect Dollars and Connections from Consumers
I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.
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Mary Shores
- Aug 17, 2021
- 4 min
Are You Cleansing or Clogging Your Collections?
In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...
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Mary Shores
- Jun 8, 2021
- 5 min
Increase Morale at Your Agency with These 2 Easy Methods
Have you ever wondered how your collection agency would benefit from a dose or two of positivity?
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Mary Shores
- May 11, 2021
- 5 min
Your Guide to Hiring in the Debt Collection Industry
It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.
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Mary Shores
- May 4, 2021
- 4 min
Common Mistakes Collectors Make (And How to Fix Them!)
If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
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Mary Shores
- Apr 13, 2021
- 4 min
3 Foolproof Ways to Turn Your Collectors into Idea Machines
How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?
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Mary Shores
- Apr 6, 2021
- 5 min
Can We Teach Collectors Empathy?
“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.
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Mary Shores
- Mar 2, 2021
- 6 min
Are Your Collectors Making These 5 Mistakes?
I’ve had to address all of these issues during my 22 years as an agency owner.
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Mary Shores
- Feb 23, 2021
- 4 min
Online Learning: The Future of Education
When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.
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Mary Shores
- Feb 16, 2021
- 5 min
Top 5 Reasons I Created The Collection Advantage
When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.
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Mary Shores
- Jan 26, 2021
- 4 min
Communication: An Essential Part of Professional Development
Professionals across all industries and in all positions can benefit from communication training.
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Mary Shores
- Jan 19, 2021
- 6 min
The 5 Zones You Need to Know to Succeed in Collections
Understanding each of these zones is key on all collection calls.
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Mary Shores
- Jan 12, 2021
- 4 min
Here's How to Bring Humanity Into Collections
We can combine humanity and collections. You can feel good about your job and remain empathetic.
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Mary Shores
- Jan 5, 2021
- 4 min
Follow These Tips to Decrease Missed Payments
Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.
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© 2021 by MARY SHORES COMMUNICATIONS.
Champaign, Illinois I United States
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