If you’re uncomfortable negotiating, you’re not alone.

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.

“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”

I’ve had to address all of these issues during my 22 years as an agency owner.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.

Understanding each of these zones is key on all collection calls.