Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Today, you’re getting more FAQ answers to up-level your everyday collections!

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

The way I see it, reduced call times require 3 simple ingredients.

What can we expect next? What do we need to be proactively ready for?

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

Every interaction that a consumer has with your company will either create connection or drive disconnection.

Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.

When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Questions are one of the most powerful tools collectors can keep in their toolkits.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.