Mary Shores May 18, 20214 minHow Consistency Can Make or Break Your Customer ServiceConsistent communication isn’t just nice-to-have; it’s a must-have in customer service.
Mary Shores May 4, 20214 minCommon Mistakes Collectors Make (And How to Fix Them!)If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
Mary Shores Apr 27, 20213 minThe Consumer Keeps Saying 'No'...Now What?“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”
Mary Shores Mar 30, 20214 min3 Easy Steps to Handle Those Long-Winded Collection CallsWe’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...