Do you ever find it hard to stay focused on your long-term goals, especially when they seem super distant or the path to success is unclear?

Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.

While it’s impossible to remove self-doubt from our lives completely, there are ways we can manage it.

Negative moods spread. When someone, especially a company’s leader, comes to work in a bad mood, it can weaken team morale and productivity.

Change is hardly ever easy, but it’s important for business. The truth is, you can make those changes way easier for your team.

When I’m networking, one of my favorite questions to ask someone is: “What is a major challenge your company or team faces?”

Have you ever felt like a customer service rep was talking AT you rather than WITH you? I still think about this one frustrating call I had.

The customer relationship pyramid is an image I've been using recently to illustrate how the Communication Code works. I see it like this: I

Have you ever gotten a call or email from someone and just seeing that person’s name come up made you anxious because of a bad exchange...

What’s your reaction when you ask someone for help or you make a request and that person’s response is, “No,” or “I can’t do that,” and...

Have you ever received information from a customer service rep that didn’t sound quite right? Did you ask to speak to someone else who...