bporter238Mar 17, 20202 minCommunication: When Expectation Doesn't Meet Reality Have you ever wondered how a conversation can spiral out of control so quickly, even when you think you're being polite?
bporter238Mar 10, 20202 minCreate Less GRRROne of my favorite pieces of feedback I ever received from a trainee was how after implementing my Communication Code, people had less GRRR.
bporter238Mar 3, 20202 minWhy Your Business Needs Communication TrainingCommunication training at my agency led to happier consumers, more confident team members, higher revenue, and more consistent messaging.
bporter238Feb 18, 20202 minThe Conflict Pyramid: What Happens During Customer Conflicts What happens when things aren't going right between a business and its customers? Enter the Conflict Pyramid.