Mary Shores Aug 11, 20205 min5 Quick Tips to Instantly Improve Your CommunicationThere is an art to communicating. It’s never as simple as one person speaks, and another follows.
Mary Shores Aug 4, 20204 minThe Power Is in the Practice: Tips to Motivate Your Collection FloorYou can provide all the training in the world. It means nothing if your collectors struggle to apply what they’ve learned.
Mary Shores Jul 28, 20204 minThis Ruins Most Collection Calls Old school collector mentality is costing you revenue.
bporter238Jul 21, 20204 minThe Empathy Revolution: Why Empathy Will Increase Your Agency's RevenueEmpathy can be as simple as sensing how consumers are feeling about their accounts.