Mary Shores Dec 29, 20205 minBefore 2021, Let's Look Back at 2020How would you like to step into the new year as the best version of you?
Mary Shores Dec 22, 20204 minCollectors: How to Resolve the Most Difficult Calls If you want to go from angry and overwhelmed consumers to receptive and calm consumers, all you need is a system.
Mary Shores Dec 15, 20204 minMust-Read Guide to the Consumer ExperiencePlain and simple, conversations with collectors impact consumers’ quality of life.
Mary Shores Dec 8, 20205 minThe Crossroads of Empathy and Compliance There are several ways to avoid compliance issues while simultaneously being empathetic.