Mary Shores Sep 22, 20204 min3 Modes for Persuasion in CollectionsEvery consumer’s decision to pay ultimately comes down to one key component. Every client’s decision to hire your agency, every vendor...
Mary Shores Sep 15, 20206 min5 Key Ingredients for Achieving High-Converting Collections Let’s take a look at the five main ingredients for high-converting collections.
Mary Shores Sep 8, 20204 minThe Art of Listening: 3 Ways to Become a Better Listener Any effective communicator must first and foremost be a good listener. It’s not an easy feat.
Mary Shores Sep 1, 20205 min3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity As collection agency leaders, we need to acknowledge we are in a very different environment than we were before.