bporter238May 12, 20201 minAvoid These Words in a Crisis I’ve updated my Do-Not-Say list to include the phrases leaders should avoid in a crisis.
bporter238May 5, 20203 minHow to Talk to Your Customers During the Coronavirus Crisis There is even more value in using the Communication Code in our conversations now.
bporter238Apr 28, 20203 minCommunicating During COVID: The Art of Asking QuestionsI want to share a strategy that works great to keep your professional (and personal) relationships strong in a crisis.
bporter238Apr 21, 20203 minFour Tips for Connecting With Customers Amid the Pandemic The need for true human connection has never been greater.