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bporter238
May 12, 20201 min read
Avoid These Words in a Crisis
I’ve updated my Do-Not-Say list to include the phrases leaders should avoid in a crisis.
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bporter238
May 5, 20203 min read
How to Talk to Your Customers During the Coronavirus Crisis
There is even more value in using the Communication Code in our conversations now.
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bporter238
Apr 28, 20203 min read
Communicating During COVID: The Art of Asking Questions
I want to share a strategy that works great to keep your professional (and personal) relationships strong in a crisis.
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bporter238
Apr 21, 20203 min read
Four Tips for Connecting With Customers Amid the Pandemic
The need for true human connection has never been greater.
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bporter238
Apr 14, 20202 min read
We're All in This Together
One of the next steps to creating deeper connections and happier people is to help the people you talk to see you as an ally.
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bporter238
Apr 7, 20202 min read
Communicating With Empathy in Times of Crisis
People remember the way you make them feel, especially in times of crisis.
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bporter238
Jan 21, 20203 min read
Decision Making With the OODA Loop
Have you ever found yourself in a stressful situation and had no idea how to act?
Recently, the OODA loop theory helped me out.
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bporter238
Jan 7, 20202 min read
The Importance of Direct Communication in the Workplace
You can actually train your team to be Level 10’s every single time. And the way you can do it is through communication.
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bporter238
Dec 11, 20192 min read
Why You Should Avoid Using These Words With Your Customers
How do you win customers’ loyalty and trust? Make them feel good.The first step in making people happier to eliminate negative words.
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bporter238
Dec 10, 20192 min read
How to Set Priorities and Stay Focused When You're Feeling Overwhelmed
Has there ever been a time in your life when you felt you were being pulled in so many different directions and you became overwhelmed?
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bporter238
Dec 6, 20192 min read
Create Instant Trust With This One Communication Hack
Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.
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bporter238
Dec 5, 20192 min read
Negative Moods Spread. How to Stop Them at Work
Negative moods spread. When someone, especially a company’s leader, comes to work in a bad mood, it can weaken team morale and productivity.
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bporter238
Dec 4, 20192 min read
Get Your Team Excited About Change
Change is hardly ever easy, but it’s important for business. The truth is, you can make those changes way easier for your team.
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