Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

I’ve had to address all of these issues during my 22 years as an agency owner.

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.

Professionals across all industries and in all positions can benefit from communication training.

We can combine humanity and collections. You can feel good about your job and remain empathetic.

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.

How would you like to step into the new year as the best version of you?

Like an athlete, collectors also have tools that are essential for their performance.

While failure is inevitable at times, success is nearly impossible without showing up.

Every consumer’s decision to pay ultimately comes down to one key component. Every client’s decision to hire your agency, every vendor...

Let’s take a look at the five main ingredients for high-converting collections.

As collection agency leaders, we need to acknowledge we are in a very different environment than we were before.

You can provide all the training in the world. It means nothing if your collectors struggle to apply what they’ve learned.

Empathy can be as simple as sensing how consumers are feeling about their accounts.

There is an art and science to collecting money, and if you want Level 10 collectors, it’s critical to train them in these four areas.

As stay-at-home orders lift and employees return to offices, clear and frequent communication from companies’ leaders is going to be crucial

Collector development that focuses on call flow and building consumer trust and motivation is going to be the norm in the coming years.

The best way I know to create massive success in the collections industry is to help consumers see collectors as allies - one word at a time