Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

I’ve had to address all of these issues during my 22 years as an agency owner.

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

When I was still a new agency owner, I had five main problems I wanted to solve, and over the past 15 years, I learned how to solve them.

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Professionals across all industries and in all positions can benefit from communication training.

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.

How would you like to step into the new year as the best version of you?

If you want to go from angry and overwhelmed consumers to receptive and calm consumers, all you need is a system.

Your doors may be locked. Your business may be operating in ways you never thought it would operate.

Like an athlete, collectors also have tools that are essential for their performance.

While failure is inevitable at times, success is nearly impossible without showing up.

As collection agency leaders, we need to acknowledge we are in a very different environment than we were before.

You can provide all the training in the world. It means nothing if your collectors struggle to apply what they’ve learned.