Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

Questions are one of the most powerful tools collectors can keep in their toolkits.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.