A question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not Step 1....

Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.

When I’m networking, one of my favorite questions to ask someone is: “What is a major challenge your company or team faces?”

The customer relationship pyramid is an image I've been using recently to illustrate how the Communication Code works. I see it like this: I

Have you ever gotten a call or email from someone and just seeing that person’s name come up made you anxious because of a bad exchange...

What’s your reaction when you ask someone for help or you make a request and that person’s response is, “No,” or “I can’t do that,” and...