Dan ByrdSep 14, 20212 min3 Ways to Establish Continuing Education on Your Collection FloorThose tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.
Mary Shores Aug 17, 20214 minAre You Cleansing or Clogging Your Collections? In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...
Mary Shores Aug 3, 20215 min3 Keys to Turn Around a Collection Call InstantlyHow do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.
Mary Shores Jul 20, 20215 min3 Ways Agency Owners Can Stay Ahead in an Evolving New NormalRegardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.