Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?